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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-03-2023 02:53 AM

HP Recommended

I have taken delivery today of an HP Envy Inspire 7920 printer/scanner.  The setup was straightforward but the automatic document feeder done not work when scanning - only single page on the flatbed works.  The document feeder does work with the copy function.  I raised a support call and was told that the document feeder only works with copying and not with scanning.  This seems at odds with the HP specification that lists the document feeder under “Scanner”.

 

can anyone advise me whether I am getting something wrong, or the HP spec is incorrect?

 

many thanks

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-04-2023 11:12 AM

HP Recommended

Hi @ Cirnek,

 

change the following settings before scanning:

  • Source = Document Feeder
  • Resolution = 300 dpi (maximum)

You can find more information here.

 

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

I'm not an employee of HP, I'm as volunteer here.
        
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View solution in original post

1 person found this reply helpful
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3 REPLIES 3

‎08-04-2023 11:12 AM

HP Recommended

Hi @ Cirnek,

 

change the following settings before scanning:

  • Source = Document Feeder
  • Resolution = 300 dpi (maximum)

You can find more information here.

 

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
1 person found this reply helpful
Was this reply helpful? Yes No

‎08-04-2023 11:35 AM

HP Recommended

Hi Andrew-1611

Brilliant!  I bow and scrape before you for solving my problem...thank you so much.  You have resolved an issue for me and provided a solution that HP support seemed unaware of.

1 person found this reply helpful
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‎08-04-2023 11:40 AM

HP Recommended

You’re much welcome, great to hear that the problem has been resolved!
Kind Regards
Andr-1611

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
Was this reply helpful? Yes No
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