Automatic Document Feeder

[Cirnek]

I have taken delivery today of an HP Envy Inspire 7920 printer/scanner.  The setup was straightforward but the automatic document feeder done not work when scanning - only single page on the flatbed works.  The document feeder does work with the copy function.  I raised a support call and was told that the document feeder only works with copying and not with scanning.  This seems at odds with the HP specification that lists the document feeder under “Scanner”.

can anyone advise me whether I am getting something wrong, or the HP spec is incorrect?

many thanks

[Andr-1611 · Accepted solution]

Hi @ Cirnek,

change the following settings before scanning:

• Source = Document Feeder
• Resolution = 300 dpi (maximum)

You can find more information here.

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

[Cirnek]

Hi Andrew-1611

Brilliant!  I bow and scrape before you for solving my problem...thank you so much.  You have resolved an issue for me and provided a solution that HP support seemed unaware of.

[Andr-1611]

You’re much welcome, great to hear that the problem has been resolved!
Kind Regards
Andr-1611