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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎03-23-2021 02:24 PM

HP Recommended
Product: HP Officejet Pro 9015e
Operating System: Microsoft Windows 10 (32-bit)

I just purchased the HP Officejet Pro 9015e since this is advertized as automatic two sided scanning.  After getting it set up to scan to email, it is not automatically detecting a 1 sided scan.  So, I am gettting blank pages between my pages.  Anyone have any ideas?

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1 person had the same question
2 REPLIES 2

‎03-23-2021 02:43 PM

HP Recommended

The spec sheet states duplex printing but makes no mention of duplex scanning.

 

https://support.hp.com/us-en/document/c06237484#AbT17

 

But the HP store states dual pass duplexing as does the user guide. 

 

First I would confirm that the unit actually duplexes by making a 2 sided copy. If it can copy 2 sided it will be able to scan 2 sided.

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‎03-24-2021 12:37 PM

HP Recommended

Hi,

The printer supports automatic duplex scanning, the reconfigured scan settings need to be changed from the EWS page of your printer:

ShlomiL_0-1616610732831.png

 

https://support.hp.com/ee-en/document/c06859618

 

The printer cannot detect a such automatically, you may either change the default settings or change the setting for each scan job from the printer front panel for the current scan job by clicking the Gear icon within the Scan to Email screen on the printer front panel allows changing the setting for current job.

 

Shlomi



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