Blurring in middle of page on copy and scan

[Minus1]

Envoy 5660 prints fine from computer but when I copy or scan there is a line down the middle and about 1/3 of middle of the page is blurred out.  We just moved, could this be from damage to the machine?

[A_Gayathri]

Hi @Minus1,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue you're describing with your HP ENVY 5660 printer, where there's blurring and a line down the middle when copying or scanning, which could indeed be related to damage from the move. Here are a few steps you can take to diagnose and potentially resolve the issue:

• Check for Physical Damage: Look closely at the scanner glass and the Automatic Document Feeder (ADF) for any signs of physical damage, such as cracks or scratches. Even minor damage can interfere with the scanning process and cause blurring.
• Clean the Scanner Glass: Sometimes, dirt, smudges, or residue on the scanner glass can cause scanning issues. Use a lint-free cloth and a small amount of glass cleaner to carefully clean the scanner glass surface. Make sure to power off the printer and unplug it before cleaning.
• Check the ADF (Automatic Document Feeder): If the blurring occurs only when using the ADF, inspect it for any obstructions or damage. Sometimes, debris stuck in the ADF mechanism can cause scanning issues.
• Perform a Scanner Calibration: Some printers have a calibration process for the scanner. Check your printer's manual or HP's support website for instructions on how to perform a scanner calibration.
• Update Printer Firmware: Ensure that your printer has the latest firmware installed. Sometimes, firmware updates include fixes for scanning and copying issues. Update the firmware on an HP printer
• Test with Different Documents: Try copying or scanning different types of documents (text, images) to see if the issue persists across all types or only specific types of documents.

Refer to this document: HP ENVY 5660 e-All-in-One Printer series User manual 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[Minus1]

Thank you so much for taking the time to answer my question.  Sadly, for me, none of the suggestions work.  I'm afraid the thing is busted so I am just going to get a new H P.  Thanks again.

[A_Gayathri]

Hi @Minus1,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!