C4580 scanner stopped working

[Nirvana_95]

Check Windows Image Acquisition settings

Windows Image Acquisition (WIA) allows communication between the computer and the scanner. If WIA is not on or running correctly, scan jobs can fail.

1. In Windows, search for and open View local services.
2. Next to Windows Image Acquisition (WIA), check the Status and Startup Type.
   • If the status is 'Started' or 'Running' and the Startup Type is 'Automatic', WIA is working correctly. No further action is required.
   • If the status is 'Disabled' or blank, continue with these steps.

1. Right-click Windows Image Acquisition (WIA), and then select Properties.
2. On the General tab, select Automatic from the Startup type drop-down.
3. Under Service status, click Start.
4. If the Start button is grayed out, return to the Services list and make sure the following services are running and set as Automatic.
   • DCOM Server Process Launcher
   • Remote Procedure Call
   • RPC Endpoint Mapper
   • Shell Hardware Detection
5. Try to start WIA again.
6. Now try scanning 

You may also go ahead and Download HP Scan and Capture an alternate scanning application developed for the Windows Operating system. You  may use this reference document: Using the HP Scan and Capture App 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[PeterM]

Nirvana_95:

Thank for replying again.  WIA staus is "running" with startup "automatic".  I downloaded and ran "HP Scan and Capture".  In "Select Device" it cannot find the scanner even if I try it manually with the correct IP address.  I wonder maybe the HP software driver is not correctly installed. How can I check this?

regards

PeterM

[Nirvana_95]

Alright!

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right of your HP community profile, next to your profile Name or simply click on this link.

Thanks!

[PeterM]

Nirvana_95

Many thanks for your help so far. I will contact the phone number you gave me after the Bank Holiday.

regards

PeterM

[Nirvana_95]

Sure.

You're welcome 🙂

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead!