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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎01-21-2020 07:48 PM

HP Recommended
Product: HP OFFICEJETPRO 8028

the scanner on my HP OfficeJet Pro 8028 won't scan. It worked fine after I first set it up. Everything seems to be in order but it won't scan. I noticed that other people had the same problem with this model.  Very frustrating.  

8 people had the same question
1 REPLY 1

‎01-22-2020 12:56 AM - edited ‎01-22-2020 12:57 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Can you download and install the HP FULL featured software?

 

https://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-8020-all-in-one-printer-series/242...

 

Go to Software Utility donwload the software.

 

You should be able to scan after downloading and installing the HP FULL featured softwawre..

I am an HP Employee. Although I am speaking for myself and not for HP.
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