-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Scanning, Faxing, and Copying
- Camera not found on HP Smart since last update

Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
08-12-2024 05:23 AM - edited 08-12-2024 05:26 AM
Product: HP EliteBook 840 14 inch G10 Notebook PC (6V5Y9AV)
I use HP Smart to scan documents from my webcam.
I came back from vacation this morning. I was able to do some scans and since then the app has been updated (auto update today in the Microsoft Store apps list) and the webcam is no longer recognized.
The button/tab is simply no longer present.
Webcam works inside builtin Windows camera app.
App version: 155.1.1088.0
Already tried to uninstall/reinstall.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for?
Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.