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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP EliteBook 840 14 inch G10 Notebook PC (6V5Y9AV)

I use HP Smart to scan documents from my webcam.
I came back from vacation this morning. I was able to do some scans and since then the app has been updated (auto update today in the Microsoft Store apps list) and the webcam is no longer recognized.

The button/tab is simply no longer present.

 

Webcam works inside builtin Windows camera app.

 

App version: 155.1.1088.0

 

Already tried to uninstall/reinstall.

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