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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎05-17-2020 05:56 AM

HP Recommended

Hi, thank you for your response. I have tested other formats like Word, Power Point, PDF to print two pages on one A4 sheet and it worked ok. 

 

Despite the fact, that duplex scanning appears as very challenging when using a Macbook all questions are now clarified. 

 

Please feel free to close this discussion. 

 

Thank you one again,

Best regards

 

 

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‎05-17-2020 06:26 PM

HP Recommended

Hi @KatiLit ,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
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‎06-11-2020 11:17 PM

HP Recommended

Hi,

Apologies for jumping in unannounced @greenturtle, I believe HP Easy Scan may better allow you to achieve your needs for scanning both sides manually, I cannot test it as I don't have any printer with ADF available for testing, but I'm quite sure HP Easy Scan can scan both sides and re-arranged the pages automatically.

 

@KatiLit- Please install and try HP Easy Scan from the Mac App Store:

https://support.hp.com/us-en/document/c04788799

 

When accessing the Edit Settings screen, ensure the Scan Type is set as Document, the Source as Document Feeder and check if you can see any option to scan both sides under More Options, I believe the option to select it manually should be available for your printer too.

 

Shlomi

 

 



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‎06-12-2020 05:17 AM

HP Recommended

Thanks @ShlomiL 

 

Hi @KatiLit ,

 

That seems to have the solution you need!

 

Let us know otherwise.

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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‎06-14-2020 07:49 AM

HP Recommended

Thanks @ShlomiL and @Greenturtle, I've tested the recommended app and indeed, it worked as it should  - duplex scanning was possible and the pages were sorted automatically by the app. 

 

Thanks a lot for your help and taking care of my request, 

Best regards

 

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‎06-14-2020 11:24 AM

HP Recommended

Great to hear so @KatiLit!

 

Cheers,

Shlomi



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