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- HP Community
- Printers
- Scanning, Faxing, and Copying
- Re: Can no longer scan to email from ipad or iphone

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11-07-2019 01:31 PM
@Yvonne5788, Welcome to HP Support Community!
Follow the steps below to scan to email from your iOS device-
Use your mobile device to scan documents or photos.
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Tap the Camera Scan tile or the Scan icon
.
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Place a document or photo as flat as possible on a solid, contrasting surface. For example, place a light-colored document on a dark surface, or a dark-colored photo on a light surface.
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Select Auto or Manual mode, and then complete your scan.
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Auto mode: Hold your device steady over the item you want to scan. Once a document or photo is automatically scanned, quickly move the camera over your next item, or tap the round page count icon in the top right corner of the app screen to end the scan job.
Example of the round page count icon
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Manual mode: Hold your device steady over the item you want to scan, and then tap the Capture icon
to scan the item. When the print preview screen displays, tap the Add Pages icon
to add additional pages to the scan job.
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Print your scan, send it as an email attachment, or save it to your device or cloud account.
Refer to the document HP Printers - Install and Use the HP Smart App (Android, Apple iOS) for help.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee