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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Ipad Mini
iOS

I have been scanning straight to email from my Ipad & Iphone,but the HPSmart App seems to have changed & I can no longer find the icon to do this any longer

1 REPLY 1
HP Recommended

@Yvonne5788, Welcome to HP Support Community!

 

Follow the steps below to scan to email from your iOS device-

 

Use your mobile device to scan documents or photos.

  1. Tap the Camera Scan tile or the Scan icon .

  2. Place a document or photo as flat as possible on a solid, contrasting surface. For example, place a light-colored document on a dark surface, or a dark-colored photo on a light surface.

  3. Select Auto or Manual mode, and then complete your scan.

    • Auto mode: Hold your device steady over the item you want to scan. Once a document or photo is automatically scanned, quickly move the camera over your next item, or tap the round page count icon in the top right corner of the app screen to end the scan job.

      Example of the round page count icon

      Example of the page count icon

    • Manual mode: Hold your device steady over the item you want to scan, and then tap the Capture icon  to scan the item. When the print preview screen displays, tap the Add Pages icon  to add additional pages to the scan job.

  4. Print your scan, send it as an email attachment, or save it to your device or cloud account.

Refer to the document HP Printers - Install and Use the HP Smart App (Android, Apple iOS) for help.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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