Can no longer scan to email or network folder (local)

[Joe_B2]

My printer had been setup to scan to email and to network/ local folder. Now I get a username / password error. I went to the smart app and reset my gmail password ...still no good.

Not the most intuitive interface. last time I was online with a person from HP and it took hours to get it to work. So, I get why I can't simply type in my passworrd apply and get my life back (lol)... got that off my chest.

Anyone able to walk me through the correct setup?

[sandytechy20]

@Joe_B2 

Welcome to the HP support community.

Provide the HP model number or the product number of your device for further assistance.

Here is the link to find the product number or model number:- Click here

[JoeB22]

Confusing for sure. They made me change my profile.

Anyhow thank you Sandy for replying

It is an Office Jet Pro 9015 all in one

TH04X5623R

[JoeB22]

HP cASE # 5103989485 

[sandytechy20]

@JoeB22 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.