• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎04-22-2023 08:10 AM - last edited on ‎04-23-2023 10:52 AM by Retired

HP Recommended

My printer had been setup to scan to email and to network/ local folder. Now I get a username / password error. I went to the smart app and reset my gmail password ...still no good.

 

Not the most intuitive interface. last time I was online with a person from HP and it took hours to get it to work. So, I get why I can't simply type in my passworrd apply and get my life back (lol)... got that off my chest.

 

Anyone able to walk me through the correct setup?

4 REPLIES 4

‎04-25-2023 07:12 AM

HP Recommended

@Joe_B2 

 

Welcome to the HP support community.

 

Provide the HP model number or the product number of your device for further assistance.

Here is the link to find the product number or model number:- Click here

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎04-25-2023 01:56 PM

HP Recommended

Confusing for sure. They made me change my profile.

 

Anyhow thank you Sandy for replying

 

It is an Office Jet Pro 9015 all in one

TH04X5623R

Was this reply helpful? Yes No

‎04-25-2023 01:58 PM

HP Recommended

HP cASE # 5103989485 

Was this reply helpful? Yes No

‎04-26-2023 11:41 AM

HP Recommended

@JoeB22 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.