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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎09-26-2021 02:21 PM

HP Recommended
Product: HP ENVY 5660 e-all-oneprinter
Operating System: Microsoft Windows 10 (64-bit)

Used the HP Smart to scan documents. Scan completed and selected Image(*.jpg). File name obtained Document_2021_09_26_1404144. THIS PC Documents does not show this file. Please help as soon as possible. Thank you

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-26-2021 03:39 PM

HP Recommended

@major82 

 

Welcome to the HP Community.

 

If the file was actually saved "somewhere"...

 

If you have your OneDrive set up / switched on,

Check in OneDrive > Documents

 

What else?

You can use Windows Search to see if file may have been sent to your main Documents folder or elsewhere.

 

and / or

Free Search and File Size Analyzing Software - there are also optional trial versions for the purchased type of the product.

I've used the free version of the Tree Size product for years.

Safe?  Seems to be - no problems that I am aware.

 

Tree Size works with both local files and folders / files in your Cloud storage or NAS (remote file storage).

Extremely fast - Provides file lists from top level of the selected folder all the way down to sub-folders and files.

https://www.jam-software.com/treesize_free

 

Install the software

Open Tree Size Free

Select your folder / directory and search...

When the list opens,

Click on any sub-folders to search deeper into the hierarchy under the main folder used in the search.

 

Sample...

Tree_Size_Free_Sample_1Tree_Size_Free_Sample_1

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎09-26-2021 03:39 PM

HP Recommended

@major82 

 

Welcome to the HP Community.

 

If the file was actually saved "somewhere"...

 

If you have your OneDrive set up / switched on,

Check in OneDrive > Documents

 

What else?

You can use Windows Search to see if file may have been sent to your main Documents folder or elsewhere.

 

and / or

Free Search and File Size Analyzing Software - there are also optional trial versions for the purchased type of the product.

I've used the free version of the Tree Size product for years.

Safe?  Seems to be - no problems that I am aware.

 

Tree Size works with both local files and folders / files in your Cloud storage or NAS (remote file storage).

Extremely fast - Provides file lists from top level of the selected folder all the way down to sub-folders and files.

https://www.jam-software.com/treesize_free

 

Install the software

Open Tree Size Free

Select your folder / directory and search...

When the list opens,

Click on any sub-folders to search deeper into the hierarchy under the main folder used in the search.

 

Sample...

Tree_Size_Free_Sample_1Tree_Size_Free_Sample_1

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

Was this reply helpful? Yes No

‎09-29-2021 06:11 PM

HP Recommended

Thank you for the super answer, you were most helpful. You gave me the solution.

With best regards

Stay Safe!!

Was this reply helpful? Yes No

‎09-30-2021 07:52 AM

HP Recommended

@major82 

 

You are most welcome.

 

Happy Scanning.

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

 

Dragon-Fur

Was this reply helpful? Yes No
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