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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎09-26-2021 02:21 PM

HP Recommended
Product: HP ENVY 5660 e-all-oneprinter
Operating System: Microsoft Windows 10 (64-bit)

Used the HP Smart to scan documents. Scan completed and selected Image(*.jpg). File name obtained Document_2021_09_26_1404144. THIS PC Documents does not show this file. Please help as soon as possible. Thank you

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-26-2021 03:39 PM

HP Recommended

@major82 

 

Welcome to the HP Community.

 

If the file was actually saved "somewhere"...

 

If you have your OneDrive set up / switched on,

Check in OneDrive > Documents

 

What else?

You can use Windows Search to see if file may have been sent to your main Documents folder or elsewhere.

 

and / or

Free Search and File Size Analyzing Software - there are also optional trial versions for the purchased type of the product.

I've used the free version of the Tree Size product for years.

Safe?  Seems to be - no problems that I am aware.

 

Tree Size works with both local files and folders / files in your Cloud storage or NAS (remote file storage).

Extremely fast - Provides file lists from top level of the selected folder all the way down to sub-folders and files.

https://www.jam-software.com/treesize_free

 

Install the software

Open Tree Size Free

Select your folder / directory and search...

When the list opens,

Click on any sub-folders to search deeper into the hierarchy under the main folder used in the search.

 

Sample...

Tree_Size_Free_Sample_1Tree_Size_Free_Sample_1

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎09-26-2021 03:39 PM

HP Recommended

@major82 

 

Welcome to the HP Community.

 

If the file was actually saved "somewhere"...

 

If you have your OneDrive set up / switched on,

Check in OneDrive > Documents

 

What else?

You can use Windows Search to see if file may have been sent to your main Documents folder or elsewhere.

 

and / or

Free Search and File Size Analyzing Software - there are also optional trial versions for the purchased type of the product.

I've used the free version of the Tree Size product for years.

Safe?  Seems to be - no problems that I am aware.

 

Tree Size works with both local files and folders / files in your Cloud storage or NAS (remote file storage).

Extremely fast - Provides file lists from top level of the selected folder all the way down to sub-folders and files.

https://www.jam-software.com/treesize_free

 

Install the software

Open Tree Size Free

Select your folder / directory and search...

When the list opens,

Click on any sub-folders to search deeper into the hierarchy under the main folder used in the search.

 

Sample...

Tree_Size_Free_Sample_1Tree_Size_Free_Sample_1

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

Was this reply helpful? Yes No

‎09-29-2021 06:11 PM

HP Recommended

Thank you for the super answer, you were most helpful. You gave me the solution.

With best regards

Stay Safe!!

Was this reply helpful? Yes No

‎09-30-2021 07:52 AM

HP Recommended

@major82 

 

You are most welcome.

 

Happy Scanning.

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

 

Dragon-Fur

Was this reply helpful? Yes No
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