• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎12-29-2022 03:20 PM

HP Recommended

When I try to do an OCR scan on my HP Office Jet 4655, I receive the error message that "The scan could not be completed.  Make sure that the scanning software has been installed and configured on your computer, and then try again."  What do I do?  Thank you.

Category:
1 REPLY 1

‎12-29-2022 03:40 PM

HP Recommended

@Trinchero 

 

Welcome to the HP Community Forum.

 

The following is relevant to recent versions of Windows

 

True -- If you downloaded and installed the latest full driver printer software , the embedded OCR software has been removed from the Installation package.

 

Full Feature Software - Web Pack Installation Package - Information and Download

HP OfficeJet 4650 series Print and Scan Driver and Accessories 

After the software is installed, Restart the computer and log in

 

HP has not told us the reason the OCR feature was removed  -- Could have been license issues with the OCR people (who wrote the code), incompatibility with the latest Windows, or "anything" else.

 

If you have a previously downloaded and saved a slightly earlier version of the driver, use that Web Pack installation package to install the software.

 

  • Uninstall the existing printer software
  • Restart the computer and log in
  • Install your older Installation package
  • Restart the computer and log in.

 

What else?

"Get", purchase, download OCR software to use with your environment.

 

OCR Scan Software - Examples

11 Best OCR Software of 2022 (Free and Paid Tools)

7 best OCR software for Windows 10/11 [2022 Guide] 

 

Well written and easy to read / comprehend

Introduction to OCR and Searchable PDFs: An Introduction to OCR 

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet 4655 All-in-One Printer 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.