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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-13-2020 11:27 AM

HP Recommended
Product: HP MFP M277C6
Operating System: Microsoft Windows 10 (64-bit)

I can't get scan to email to work.   I get a message that the ID or password are incorrect.  I know they are correct.  I have reinstalled the software.   That didn't help.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-13-2020 12:10 PM

HP Recommended

Both options are possible, this is a matter of your Gmail security settings, and such options are possible with different security levels.

 

I do not recommend any specific option, both are possible and involve your Gmail security settings, a security setting is a matter of your own preferences and opinion, so this is hard to recommend on such a matter.

 

I may suggest consulting with the below document from Google:

https://support.google.com/accounts/answer/6010255?hl=en

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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7 REPLIES 7

‎05-13-2020 11:42 AM

HP Recommended

Hi,

Please let us know what email provider you are trying to set, there might be specific security settings required to allow the printer to successfully connect to your email provider.

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎05-13-2020 11:52 AM

HP Recommended

I use Gmail.   Thanks For your help.   It was working fine.  I don't use it often, but when I tried today it wouldn't work.  I tried my email ID and password and my wife's.  Neither worked.

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‎05-13-2020 11:53 AM

HP Recommended

Hi,
A such may occur due to your Google account security settings.

 

First, open the following link and login to the same account as you set for the printer.

Note: if you are connected, sign out from your account, select your account and manually enter the password to ensure you indeed use the correct password, then click on Security from the left pane:
https://myaccount.google.com/security

Within the Signing in to Google section, check the "2-Step Verification" velue.

 

If it is set as "On", create and use an App-Specific Password with the printer:

https://support.google.com/accounts/answer/185833?hl=en

 

If it is set as "Off", Within the Less secure app access section ensure that the feature is on.

 

If it is Off, click on Turn on access (not recommended) and toggle on the feature. Otherwise the verification will fail.
Once you are done run a test for the outgoing user profile and check if the problem been resolved.

Regards,
Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎05-13-2020 12:03 PM

HP Recommended

My two step verification is off.   I sounds like your recommendation is to turn this on rather than turning on the less secure option.  Is that correct?

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‎05-13-2020 12:10 PM

HP Recommended

Both options are possible, this is a matter of your Gmail security settings, and such options are possible with different security levels.

 

I do not recommend any specific option, both are possible and involve your Gmail security settings, a security setting is a matter of your own preferences and opinion, so this is hard to recommend on such a matter.

 

I may suggest consulting with the below document from Google:

https://support.google.com/accounts/answer/6010255?hl=en

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎05-13-2020 12:21 PM

HP Recommended

Two step verification was the issue.   I have been working at this for hours.   You are the best!

 

Thanks Bill

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‎05-13-2020 12:28 PM

HP Recommended

You're much welcome Bill, great to see it has resolved the problem!



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