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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-29-2017 10:59 AM

HP Recommended
Product: HP Officejet 8625
Operating System: Microsoft Windows 10 (64-bit)

Using HP Smart with my notebook I can't find a way to scan a "two sided" copy using the automatic document feeder.  I have looked for the "two sided" scan option but can't find it anywhere.

 

I normally would use the 8620 software but it doesn't work with my notebook at our house.

 

Any help is really appreciated.

 

EddieV1

7 people had the same question
5 REPLIES 5

‎12-29-2017 11:38 AM

HP Recommended

Hi,

HP Smart provide basic scan capabilities, it do not offer any duplex scan capabilities.

 

You may use the HP Full Feature Software to scan a such, as you experience error it may help getting more details to get a better understanding of any possible cause.

 

You may also press Printer Settings within the HP Smart app, under Advanced > Printer Preferences and configure Scan to Email or Scan to Network Folder which both options offeres duplex scan capabiltieis.

 

Shlomi



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‎12-29-2017 11:42 AM

HP Recommended

Using the full feature software the scan allows duplex, but all I receive is two blank pages.  No images!  The scanner goes through the proper scanning of both sides of the paper and sends a blank image to my computer.  I am baffled.

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‎12-29-2017 11:49 AM

HP Recommended

Hi,

Try installing and using HP Scan Extended below:

http://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

 

Click on More > and ensure the Scan Sides are set as Duplex.

Press OK and click Scan.

May you see any difference using HP Scan Extended?

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎01-01-2018 07:29 AM

HP Recommended
Thanks I appreciate your help!
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‎06-18-2019 04:15 PM

HP Recommended

I found this video on YouTube https://www.youtube.com/watch?v=uDtc9u7GFXQ

However, I don't have the icon on my desktop and I'm trying to find out how to get it. The HP Smart App I have doesn't do 2-sided feeder scanning

HP Officejet Pro 6960|6961 |6963 | 6964 |6966 |6968: Scan Multiple (6) pages 2 sided document to PDF
HP Officejet Pro 6960|6961 |6963 | 6964 |6966 |6968: Scan Multiple (6) pages 2 sided document to PDF
youtube.com/watch?v=uDtc9u7GFXQ
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 The HP Officejet Pro 6960 series All In One printers offers an Automatic Document Feeder that scans one side at a time. This tutorial shows you how to Scan a 6 pages 2-sided document using the HP Scan Software ...
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