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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-29-2017 10:59 AM

HP Recommended
Product: HP Officejet 8625
Operating System: Microsoft Windows 10 (64-bit)

Using HP Smart with my notebook I can't find a way to scan a "two sided" copy using the automatic document feeder.  I have looked for the "two sided" scan option but can't find it anywhere.

 

I normally would use the 8620 software but it doesn't work with my notebook at our house.

 

Any help is really appreciated.

 

EddieV1

7 people had the same question
5 REPLIES 5

‎12-29-2017 11:38 AM

HP Recommended

Hi,

HP Smart provide basic scan capabilities, it do not offer any duplex scan capabilities.

 

You may use the HP Full Feature Software to scan a such, as you experience error it may help getting more details to get a better understanding of any possible cause.

 

You may also press Printer Settings within the HP Smart app, under Advanced > Printer Preferences and configure Scan to Email or Scan to Network Folder which both options offeres duplex scan capabiltieis.

 

Shlomi



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‎12-29-2017 11:42 AM

HP Recommended

Using the full feature software the scan allows duplex, but all I receive is two blank pages.  No images!  The scanner goes through the proper scanning of both sides of the paper and sends a blank image to my computer.  I am baffled.

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‎12-29-2017 11:49 AM

HP Recommended

Hi,

Try installing and using HP Scan Extended below:

http://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

 

Click on More > and ensure the Scan Sides are set as Duplex.

Press OK and click Scan.

May you see any difference using HP Scan Extended?

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎01-01-2018 07:29 AM

HP Recommended
Thanks I appreciate your help!
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‎06-18-2019 04:15 PM

HP Recommended

I found this video on YouTube https://www.youtube.com/watch?v=uDtc9u7GFXQ

However, I don't have the icon on my desktop and I'm trying to find out how to get it. The HP Smart App I have doesn't do 2-sided feeder scanning

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