Can’t scan from HP Smart

[kashkab]

Hi in HP Smart when I click scan it just gets stuck endlessly loading or it says printer unavailable. I a print normally using the app. It says printer is ready and online. It’s on the same network. But I can’t get it to recognize the scanner. I’ve scanned normally before so it’s a new problem. I’ve tried Hp smart on multiple mobile and laptop devices. Please help. 

[Dragon-Fur]

@kashkab 

Welcome to the HP English Community --

Check / Set / Adjust as much of the following as you can stand.

If you skip one or more steps, and you are still stuck, consider coming back and adding.

If it is all "too much" and you can't stand any of it, Scroll down to "Windows - Reset HP Smart Application"

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- Printer Application - HP Smart – Windows -- Check / Reset -

NOTE

If you skip one or more steps and nothing works, consider going back and adding any missed checkpoints.

Start

Reminder

It is important that every device is using the latest version of the HP Smart app for that device type.

Check / Update >> Every device (computer(s) and mobile) where HP Smart is installed should be running the latest version of the HP Smart application available for that device platform (Operating System / Version).

AND

The printer and device (computer, tablet, phone) where HP Smart is running should be on the same network.

That might be enough…

Stop if everything is now working.

Next,

Restart Everything, including the router that controls your network

That might be enough (at least short term) -- check...

Stop if everything is now working.

Next,

Windows

 Check / Run Windows Updates > Install any pending updates

Next,

If not previously completed,

Restart everything, including the router that controls your network.

Can’t stand it?  Consider:  Restart computer(s) and printer.

Next,

Open and Check HP Smart

Stop if everything is now working.

If the HP Smart opens but does not work or hangs partly open: 

Close the HP Smart App

If you cannot close HP Smart: Restart the computer and log in

Do not start the HP Smart yet.

No Joy?

Windows - Reset HP Smart Application

Next,

Reset the HP Smart application - This action removes the app data.

How to...

Windows 10 -

Settings > Apps > Apps and Features

OR

Windows 11 - 

Settings > Apps > Installed Apps

Next,

Search / Find HP Smart in the apps list

Open Advanced options > Reset the app

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

What if?

If the app Reset does not work by itself,

Next,

Uninstall the HP Smart App from Settings > Apps > Apps and Features / Installed Apps

Restart the computer and log in

“Get” a new copy of the HP Smart application from the Microsoft Store

Open HP Smart > Sign in > Add Printer(s)

Still Rubbish

Provided FYI

If nothing else works – Consider --

Uninstall the HP Smart app from Windows > Restart the computer and log in

AND

While connected to the same (home / office) network as your computer,

Uninstall the HP Smart app from other device(s) on your network

After the app is removed > Restart the device (for example, iPad, iPhone)

Next,

Repeat for each mobile device where you want to install the HP Smart application:

Install the HP Smart app on the mobile device

Start HP Smart app > Sign into the app > Add printer(s)

Next,

Restart the computer and log in

Install a fresh copy of the HP Smart application for Windows

HP_Smart_Win_Apps_Reset_3

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References / Resources

HP Printer Home Page - References and Resources

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“Things that are your printer”

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Open 

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OR

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OR

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