-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Scanning, Faxing, and Copying
- Can't set up scan to computer on 9025e

Create an account on the HP Community to personalize your profile and ask a question
08-26-2021 02:20 PM
Hi, on my new 9025e I'm trying to set up scan to computer. To be specific, I want to be able to scan directly from the printer. Opening the HP Smart application and scanning from there works fine, but when I press the Scan button on the printer it says further setup is needed.
I have found various resources on how to fix this, but they all reference Windows applications that appear to be outdated. I haven't found anything that explains how to configure this using the HP Smart app that is downloaded through the Windows store. It would be super helpful to see a walkthrough of this using screenshots.
Thank you!
Solved! Go to Solution.
Accepted Solutions
08-26-2021 03:05 PM
Welcome to the HP Community.
I do not know of a way to configure this setup using the HP Smart Windows application.
First, if you have not done so,
Install the Full Feature Software / Full Driver for the printer
Next,
Enable the ScanToPCApplication on the computer
========================================================================
The full driver provides the foundation on which other programs and printing software depend.
Printer Software - Preparation
If you have not done so,
In addition to the HP Smart application,
Install the Full Feature Software / full driver printer software for the printer.
HP Smart and other print software / applications benefit from having the full driver installed.
Printer Software Check
Notes
If the full driver printer software is installed, you will see the printer listed in Control Panel > icon view > Programs and Features.
The installation of the printer software adds two shortcut icons to the Desktop.
The Printer Assistant is named for the printer and provides access to Print , Scan , and Tools
HP Scan is named for itself and provides a direct call to the HP Scan software.
Programs_and_Features_Printer_Desktop_Icons_3
Printer software not installed?
Method - Use the Easy Start Wrapper to Install the Full Feature / Full Driver Software
For printers that support the option,
Use the Easy Start wrapper to install and configure the printer software.
- Home Page - HP Easy Start
- Open Category Software and Drivers
- Topic: Software-Utility
- Download-and-Save the current version of the Easy Start wrapper to install your print software
- If using USB: Disconnect the USB cable between the printer and computer before installing the software.
- Right-Click on the downloaded package and "Run as Administrator" to start the installation
- When asked, Select to install the “Full Driver” / “Full Feature Software”
- If using USB: Connect the cable when instructed to do so (near the end of the installation process).
- After the software is installed, Restart the computer and log in.
Notes >> Easy Start... The Journey
- Full Administrator Rights are required to complete the HP Software installation.
- About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver or other application).
- You can skip / ignore suggestion(s) that you add the HP Account – you’ll need the account at some point, for now, you can skip this suggestion (as many times as it insists it’s a good idea) during the full driver software installation.
- If you see it, you can skip / ignore suggestion(s) regarding Instant Ink subscription. Instant Ink subscription is NOT mandatory.
- Disconnect from Virtual Private Network (VPN) connection while installing printer software.
- Full driver includes print and scan functions supported by your printer and provides the printer features on which other applications / software might depend.
========================================================================
Method – Disable/ Enable ScanToPCActivationApp Process in Startup (Windows 10)
ScanToPCActivationApp requires that the Full Feature Software / Full Driver be installed.
The ScanToPCActivationApp process to scan from printer to the computer must have permission from Windows.
The process must be enabled.
This permission and control is provided using ScanToPCActivationApp
- Right-Click an empty area of the Taskbar and select Task Manager
- In the Task Manager window, click on 'More details' near the bottom left
- Select tab Start-up
If you have more than one printer / if there are multiple ScanToPCActivationApp processes listed:
- Right-Click the first entry ScanToPCActivationApp > Properties
- Tab General > Note the information in section Location (includes the model of the printer)
- Click Cancel to close the menu
- Right-Click the entry ScanToPCActivationApp > Select to Disable / Enable the process
- Close Task Manager (and other programs)
- Restart the notebook and log in
Method - Switch OFF / ON ScanToPCActivationApp Notification
- Windows key > Settings > Personalization (Background, lock screen, colors
- TaskBar > Scroll down to Notification Area > Select which icons appear on the taskbar
- Set OFF Always show all icons in the notification area (Allows notifications to be edited)
- Scroll down
- Switch OFF / ON > ScanToPCActivationApp
- If desired, Set ON Always show all icons in the notification area
What else?
This printer supports "Scan to Network Folder"
At least part of that setup can be completed using the Embedded Web Server (EWS).
EWS is available from within HP Smart.
EWS – Browser
Open your favorite browser > type / enter Printer IP address into URL / Address bar
Tab Scan > Scan to Network Folder
EWS - HP Smart for Mobile - iOS
Reminder: The EWS Tray and Paper settings must be updated before you open the object to be printed.
Open HP Smart (for mobile)
Open Settings
Open Add / Set Up a Printer
For example - open Scroll down, Click, Tray and Paper
EWS - HP Smart – Windows
Start HP Smart Application
Printer Settings
In section Settings > Advanced
Example
EWS_9025_Scan-to-Network-Folder_9
References / Resources
HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP OfficeJet Pro 9025e All-in-One Printer
If you sign up for HP+
AND / OR
If you need help with HP+
Contact HP+ Concierge Help
OR
Open HP+ Printer Homepage > Concierge Help > Click the Contact Us link in the Orange box
Note that Concierge assistance is only available for registered HP+ printers.
NOTE: Where available, the Homepage website for the non HP+ model includes any missing "Category" sections not found in the HP+ printer site. What? The “+” and “not +” printers are the same printer – HP+ is a benefit / service.
HP+ > Benefits, Requirements, Your Responsibilities
HP+ Printing – Website / Information / FAQ
“Print Anywhere App” Supported on Select Printers
HP Printers - Print Anywhere with the HP Smart App
Step 3: Use Print Anywhere
Open Subsection: Private Pickup (HP+ printers only)
Enable / Disable the service to hold the print job until the person who sent it is near the printer.
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
08-26-2021 03:05 PM
Welcome to the HP Community.
I do not know of a way to configure this setup using the HP Smart Windows application.
First, if you have not done so,
Install the Full Feature Software / Full Driver for the printer
Next,
Enable the ScanToPCApplication on the computer
========================================================================
The full driver provides the foundation on which other programs and printing software depend.
Printer Software - Preparation
If you have not done so,
In addition to the HP Smart application,
Install the Full Feature Software / full driver printer software for the printer.
HP Smart and other print software / applications benefit from having the full driver installed.
Printer Software Check
Notes
If the full driver printer software is installed, you will see the printer listed in Control Panel > icon view > Programs and Features.
The installation of the printer software adds two shortcut icons to the Desktop.
The Printer Assistant is named for the printer and provides access to Print , Scan , and Tools
HP Scan is named for itself and provides a direct call to the HP Scan software.
Programs_and_Features_Printer_Desktop_Icons_3
Printer software not installed?
Method - Use the Easy Start Wrapper to Install the Full Feature / Full Driver Software
For printers that support the option,
Use the Easy Start wrapper to install and configure the printer software.
- Home Page - HP Easy Start
- Open Category Software and Drivers
- Topic: Software-Utility
- Download-and-Save the current version of the Easy Start wrapper to install your print software
- If using USB: Disconnect the USB cable between the printer and computer before installing the software.
- Right-Click on the downloaded package and "Run as Administrator" to start the installation
- When asked, Select to install the “Full Driver” / “Full Feature Software”
- If using USB: Connect the cable when instructed to do so (near the end of the installation process).
- After the software is installed, Restart the computer and log in.
Notes >> Easy Start... The Journey
- Full Administrator Rights are required to complete the HP Software installation.
- About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver or other application).
- You can skip / ignore suggestion(s) that you add the HP Account – you’ll need the account at some point, for now, you can skip this suggestion (as many times as it insists it’s a good idea) during the full driver software installation.
- If you see it, you can skip / ignore suggestion(s) regarding Instant Ink subscription. Instant Ink subscription is NOT mandatory.
- Disconnect from Virtual Private Network (VPN) connection while installing printer software.
- Full driver includes print and scan functions supported by your printer and provides the printer features on which other applications / software might depend.
========================================================================
Method – Disable/ Enable ScanToPCActivationApp Process in Startup (Windows 10)
ScanToPCActivationApp requires that the Full Feature Software / Full Driver be installed.
The ScanToPCActivationApp process to scan from printer to the computer must have permission from Windows.
The process must be enabled.
This permission and control is provided using ScanToPCActivationApp
- Right-Click an empty area of the Taskbar and select Task Manager
- In the Task Manager window, click on 'More details' near the bottom left
- Select tab Start-up
If you have more than one printer / if there are multiple ScanToPCActivationApp processes listed:
- Right-Click the first entry ScanToPCActivationApp > Properties
- Tab General > Note the information in section Location (includes the model of the printer)
- Click Cancel to close the menu
- Right-Click the entry ScanToPCActivationApp > Select to Disable / Enable the process
- Close Task Manager (and other programs)
- Restart the notebook and log in
Method - Switch OFF / ON ScanToPCActivationApp Notification
- Windows key > Settings > Personalization (Background, lock screen, colors
- TaskBar > Scroll down to Notification Area > Select which icons appear on the taskbar
- Set OFF Always show all icons in the notification area (Allows notifications to be edited)
- Scroll down
- Switch OFF / ON > ScanToPCActivationApp
- If desired, Set ON Always show all icons in the notification area
What else?
This printer supports "Scan to Network Folder"
At least part of that setup can be completed using the Embedded Web Server (EWS).
EWS is available from within HP Smart.
EWS – Browser
Open your favorite browser > type / enter Printer IP address into URL / Address bar
Tab Scan > Scan to Network Folder
EWS - HP Smart for Mobile - iOS
Reminder: The EWS Tray and Paper settings must be updated before you open the object to be printed.
Open HP Smart (for mobile)
Open Settings
Open Add / Set Up a Printer
For example - open Scroll down, Click, Tray and Paper
EWS - HP Smart – Windows
Start HP Smart Application
Printer Settings
In section Settings > Advanced
Example
EWS_9025_Scan-to-Network-Folder_9
References / Resources
HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP OfficeJet Pro 9025e All-in-One Printer
If you sign up for HP+
AND / OR
If you need help with HP+
Contact HP+ Concierge Help
OR
Open HP+ Printer Homepage > Concierge Help > Click the Contact Us link in the Orange box
Note that Concierge assistance is only available for registered HP+ printers.
NOTE: Where available, the Homepage website for the non HP+ model includes any missing "Category" sections not found in the HP+ printer site. What? The “+” and “not +” printers are the same printer – HP+ is a benefit / service.
HP+ > Benefits, Requirements, Your Responsibilities
HP+ Printing – Website / Information / FAQ
“Print Anywhere App” Supported on Select Printers
HP Printers - Print Anywhere with the HP Smart App
Step 3: Use Print Anywhere
Open Subsection: Private Pickup (HP+ printers only)
Enable / Disable the service to hold the print job until the person who sent it is near the printer.
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
08-27-2021 08:48 AM
You are welcome.
Happy Scanning.
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
10-13-2021 03:23 PM
@johncan01 wrote:Where do i find
"
First, if you have not done so,
1. Install the Full Feature Software / Full Driver for the printer
Next,
2. Enable the ScanToPCApplication on the computer"
For the 9025e?
1. Answered in the solution.
Start at Section Method - Use the Easy Start Wrapper to Install the Full Feature / Full Driver Software
Use the HP Easy Start Software wrapper to install the full driver printer software.
2. After the printer software is installed,
Check / Configure Scan to Computer
After the installation of the printer software is complete,
Open the Printer Assistant (shortcut named for the printer on your Desktop)
Click Scan > Manage Scan to Computer
If not done, Click to Enable the feature
Scan from the printer to the computer:
To use, select the exact computer name listed - no extra letters or words in the name
Not your answer?
Open / Start a new thread and ask again to see what another Expert will offer...
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Question | Author | Posted | |
---|---|---|---|
10-05-2023 12:04 AM | |||
11-14-2023 12:38 PM | |||
01-19-2018 12:14 PM | |||
04-01-2024 01:08 PM | |||
10-12-2022 11:46 AM |