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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎01-18-2020 11:36 AM

HP Recommended

When I installed the HP Smart App on my android smart phone I accidentally activated the trial fax app. I followed the link to the dashboard on my PC but there is no dashboard. Any assistance in cancelling the trial is greatly appreciated, since at this time I have no need for faxing and do not want to set up an account. Thank you

37 people had the same question
20 REPLIES 20

‎01-21-2020 10:46 AM

HP Recommended

@Marii1, Welcome to HP Support Community!

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Share the screenshot of the window that you're looking at for the account set up.

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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‎01-21-2020 08:16 PM

HP Recommended

The app is part of the HP Smart app for Android for the Officejet Pro 6968 printer.  I downloaded the app onto my phone through Google Play store as instructed during the installation of the drivers and software of the printer into my new laptop.  Sorry I can't send screen shot since it appeared during installation.

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‎01-22-2020 07:59 AM

HP Recommended

@Marii1

 

The mobile fax is an in-built feature on the HP Smart App. You can choose to use it or just let it be. If you have not enrolled or entered any details, you don't have to worry.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎03-04-2020 03:41 PM

HP Recommended

How do you cancel the fax trial for the Tango X printer, if I choose to cancel? It states I will receive info at end of trial, but gives no monthly cost of plan.  Also states to cancel trial from dashboard but there is no option. 

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‎03-05-2020 09:24 AM

HP Recommended

Hi @Amellott28

Welcome to the HP Support Community. I'd be happy to assist you.

 

Mobile fax service via HP Smart app is free for a limited time and a limited number of pages. HP has the right to disable the service at any time for any reason for anyone or all users. HP has the right to delete accounts and all related files, records and access. Please review the terms of service by clicking here.

 

To know how to setup and use Mobile Fax, click here.

 

For more info and FAQ's on Mobile Fax, click here.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎04-27-2020 03:30 PM

HP Recommended

I'd like to cancel HP MobileFax... Unless it's free.

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‎05-03-2020 04:54 PM

HP Recommended

@Fortunes1st

 

Welcome to HP support community.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Sandytechy20
I am an HP Employee

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‎06-08-2020 08:26 PM

HP Recommended

Did you ever get a response? I had this same issue today and cannot find how to cancel this free trial.

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‎06-10-2020 11:41 AM

HP Recommended

@SONI4

 

Welcome to the HP Support Community.

 

Which printer do you have?

 

Thanks!


I am an HP Employee

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