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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
alablues
Level 1
7 5 0 2
Message 1 of 18
1,518
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Cannot Get Printer Apps Access Denied

HP Recommended
Color LaserJet Pro MFP M277dw
Microsoft Windows 10 (64-bit)

I've lost access to the apps on the printer.

I have done the suggestion on the 2018 post on this problem, however did not work

Error Message as follows:

 

Access Denied

The service may be busy.

Retry later.

If the problem continues, check for firmware updates.

 

There are no firmware updates available.

 

I've powered down the machine, done a reset and still the same error.

 

I see another post of this problem a few days ago. Is anyone from HP reading these forums?

 

17 REPLIES 17
ShlomiL
Level 17
Level 17
34,118 15,344 5,721 13,665
Message 2 of 18
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HP Recommended

Hi,

Please open the Setup menu and select Service on the printer screen, then select Firmware Datecode.

 

What is the exact value listed for Firmware Datecode?

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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alablues
Author
Level 1
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Message 3 of 18
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HP Recommended

20201119

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alablues
Author
Level 1
7 5 0 2
Message 4 of 18
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HP Recommended

bump

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alablues
Author
Level 1
7 5 0 2
Message 5 of 18
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HP Recommended

Can you please help me?

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nleon963
New member
1 1 0 0
Message 6 of 18
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HP Recommended

Hi, I'm having the same issue.  Can someone clarify why access has been denied?

 

Thank you.

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Betty0610
HP Support Agent
HP Support Agent
23,425 23,367 1,291 1,227
Message 7 of 18
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HP Recommended

@nleon963

 

Welcome to the HP Support Community.

 

Please let us know which Printer do you have and little more on the issue you're facing with it.

 

Thanks 🙂


I am an HP Employee

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JeffGraymi
New member
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Message 8 of 18
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HP Recommended

I am having the same problem.  I tried the reset.

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JeffGraymi
New member
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Message 9 of 18
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HP Recommended

I have the HP Color Lasar Jet Pro MFP MA47fnw

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NKJ1
New member
1 1 0 0
Message 10 of 18
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HP Recommended

My printer - Color Laserjet Pro MFP M476dw (Firmware code- 20190401)

 

recently when I start accessing apps, it gives me message below. It must have started happening based on last update. I tried updating software again but it keeps giving me the same message.

 

Access denied.

The service may be busy. Retry later. If the problem continues, check for firmware updates.

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