Cannot Get Printer Apps Access Denied

[alablues]

I've lost access to the apps on the printer.

I have done the suggestion on the 2018 post on this problem, however did not work

Error Message as follows:

Access Denied

The service may be busy.

Retry later.

If the problem continues, check for firmware updates.

There are no firmware updates available.

I've powered down the machine, done a reset and still the same error.

I see another post of this problem a few days ago. Is anyone from HP reading these forums?

[ShlomiL]

Hi,

Please open the Setup menu and select Service on the printer screen, then select Firmware Datecode.

What is the exact value listed for Firmware Datecode?

Shlomi

[alablues]

20201119

[alablues]

bump

[alablues]

Can you please help me?

[nleon963]

Hi, I'm having the same issue.  Can someone clarify why access has been denied?

Thank you.

[Betty0610]

@nleon963

Welcome to the HP Support Community.

Please let us know which Printer do you have and little more on the issue you're facing with it.

Thanks 🙂

[JeffGraymi]

I am having the same problem.  I tried the reset.

[JeffGraymi]

I have the HP Color Lasar Jet Pro MFP MA47fnw

[NKJ1]

My printer - Color Laserjet Pro MFP M476dw (Firmware code- 20190401)

recently when I start accessing apps, it gives me message below. It must have started happening based on last update. I tried updating software again but it keeps giving me the same message.

Access denied.

The service may be busy. Retry later. If the problem continues, check for firmware updates.