Cannot change paper size for copying on HP Officejet 3830

[Mathisfun1]

I read online about how to print envelopes on my office jet 3830 but it never did work. Now I am trying to copy regular size pages but I cannot get the paper size to change from envelopes #10 to regular paper. I tried everything I read but nothing worked, including taking out the paper from the paper tray and putting it back in to reset. I also ran the HP Print and Scan Doctor 5.3.

[Dragon-Fur]

@Mathisfun1 

The following might help if enough / any of the necessary settings are available to you.  The problem is that I cannot confirm that your printer supports any / all / some of the methods shown to control the paper setup. 

Take a look - hopefully there is something here that can help you set that paper size / type away from where it is now.

Check / Adjust / Retain the Paper at the Printer Panel

Open Printer Tray,

If you have not yet done so, add desired paper type

Close Tray

IF applicable for your printer:

Look for a message on the Printer Control Panel,

Click Modify (wording varies), set the paper size and type, Click OK

NOTE:  If the size of the Paper Size is not in the Drop-down list, Select Custom

Set the Preferences - Windows

1. The following assumes the Full Feature Software has been installed.
2. Check / enable the printer as the “Default Printer”
3. Select and adjust settings in each category for the Media (kind of paper), source (tray), and paper size.

Control Panel > icon view > Devices and Printers > Right-Click on your printer > Set as Default

Control Panel > icon view > Devices and Printers > Right-Click on your printer > Printing Preferences >

Tab Printing Shortcuts > Click / Highlight preferred shortcut > Click Apply > Click OK to exit

If the printer software supports the feature, change the settings as desired, then use “Save as” to create a Custom Shortcut.

OR

Windows key + S (search for) Printers and Scanners

Left-Click on (your) Printer > Manage >

Printing Preferences

Select a shortcut and / or set “preferred settings” for paper, source (tray), other settings

Optional (if / as supported on the printer): Save As > enter a name for your custom shortcut

Click OK to save the preferences

=========================================================================

If the printer is on your network,

Use the Embedded Web Server (EWS) to configure the settings, hopefully including the paper settings.

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Example

NOTE:  Even if the Copy or Settings > Preferences settings are available, they may look different than the sample.

For example, older printers that at least support the Copy Defaults settings may have all the paper / size / tray settings in the Copy Defaults setup without the need to open Preferences > Tray and Paper Management.

EWS_9025_Copy_Defaults_2

Example - Tray and Paper Management

9025_EWS_Preferences_Tray_and_Paper_Management_2

NOTE:  You can also reach the EWS page from HP Smart.

HP_Smart_W10_Start_Screen_1

Reference and Resources – Places to find help and learn how to use your Printer

Clarification of terms and "what the printer can do" (Specifications)

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet 3830 All-in-One Printer series

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