Cannot connect to the SMTP server. Try a different port. e.g. 25, 587, 465

[badol]

Cannot connect to the SMTP server. Try a different port. e.g. 25, 587, 465

I cannot send my scans to email for a few weeks. Please help

[Irfan_06]

Hi @badol,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer while using scan to email feature.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to this video link to set up the scan to email feature again.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[Repairatrooper]

A couple of things to check:

1. Make sure that your DNS entries in the network setting of your printer are correct

2. Make sure that the name or IP address you are using as the SMTP server address are correct

3. Check with the provider of your SMTP server to ensure it is up and running and nothing has changed. You can also try to ping the server to see if it is up and running.