Cannot get 'scan to folder' to work after reinstalling HP Software on PC

[charsiufan]

Hi

I've reinstalled my HP Software and now I can't get my scan to folder working. It keeps saying can't connect to the PC.

I can print from the PC no problem, and I can use the 'scan to computer' option which puts the scan into the 'my documents' folder. 

I have factory reset the printer and set it up again. I have tried using the wizard in the HP software and also using the webpage on the printer (which I can access from this PC) but it always fails when I click the 'test' button.

I am using my windows username and password in the software. I am not configuring a PIN. My printer has a fixed IP address, same as before I reinstalled HP software when it was working (used daily).

Any trouble shooting advice?

[ShlomiL · Accepted solution]

Hi,

Please ensure that SMBv1 is enabled for your computer, the printer require SMBv1 to be enabled to connect to a shared folder.

From the Control Panel select Uninstall a Program, then press on Turn Windows features on or off and check SMB 1.0/CIFS File Sharing Support among any of its sub-options, then follow the steps on screen to enable the feature and test the profile for the printer again.

Note: Microsoft has released security update MS17-010 that resolves the SMB version 1 vulnerability used by the WannaCry attack, please ensure it is installed on your computer:

https://docs.microsoft.com/en-us/security-updates/SecurityBulletins/2017/ms17-010

Shlomi

[charsiufan]

Worked. Thanks