Cannot resolve the SMTP server. Check the SMTP and DNS server settings

[SoSo22]

I have a HP Laserjet Pro M227fdw that never had issues scanning using 'Outgoing E-mail Profiles' via Gmail's SMTP.  However, it has stopped working and I get the following message on the printer's display screen.

"Cannot resolve the SMTP server. Check the SMTP and DNS server settings with your system administrator or Internet Service Provider."

I have tried everything I found searching google and other HP forums including here.  Please HELP!!! 

[Nal_NR]

Hi @SoSo22,

Welcome to the HP Support Community. 

I'd like to help!

Let's try NVRAM Reset and see how it goes. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @SoSo22,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Nal_NR]

Hi @SoS,o22

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.