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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Emvy 4520
Microsoft Windows 10 (32-bit)

My PC recently packed up. I was able to scan documents as a pdf and also do multiple page scans as one document. I loaded the print software onto a new PC but it will only allow me to scan docs as jpeg and will not allow multiple page document as one scan.  I also cannot get the scan icon onto my taskbar.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Scanning issues…  Make sure you have 300 dpi set also.

 

Please try this scan solution:

 

HP Scan Extended


For Windows:   ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi


Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

 

Check all your settings and expand all tabs and all + signs to see all options.

 

Make searchable PDFs scans with this free scanning software - https://www.naps2.com/

 

Let us know.

 

View solution in original post

2 REPLIES 2
HP Recommended

Scanning issues…  Make sure you have 300 dpi set also.

 

Please try this scan solution:

 

HP Scan Extended


For Windows:   ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi


Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

 

Check all your settings and expand all tabs and all + signs to see all options.

 

Make searchable PDFs scans with this free scanning software - https://www.naps2.com/

 

Let us know.

 

HP Recommended

Brilliant all working now. Thank you so much.


 

 

 

 


 

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