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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-22-2018 08:28 AM

HP Recommended
Product: HP ENVY 5055
Operating System: Microsoft Windows 10 (64-bit)

I can only scan using 2.4G WIFI. If I attempt to use 5G Wifi, I get an error message stating "no driver installed. Since 5G is much faster, I use 5G in lieu of 2.4G. Any suggestions would be appreciated.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-22-2018 03:11 PM

HP Recommended

Finding out more info.  Looks like from the printer side you can select either one or both.   From you description it will select different SSID's.  

 

Thanks for now.

View solution in original post

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12 REPLIES 12

‎04-22-2018 09:43 AM

HP Recommended

That is correct.  The printer is not supported on the 5G band, only the 2.4G band.  There will be no speed difference anyway since the printer works at a fixed rate.  Enable the 2.4G band with a different SSID name of your 5G band and print and scan away.

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‎04-22-2018 10:06 AM

HP Recommended

Thank you for your input. I just got this printer and was able to print effortlessly with the 5G band and only be able to scan with 2.4G. I just find it strange that this happens.

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‎04-22-2018 10:13 AM

HP Recommended

Ah... that is newer printer that does appear to support the 5G band now. 

 

From the sales literature...

 

Enjoy a reliable wireless connection with Dual Band Wi-Fi,1 broadcasting both 5 GHz and 2.4 GHz signals. If the 2.4 GHz signal is overcrowded, your printer automatically changes to the 5 GHz frequency so your printing is uninterrupted.

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‎04-22-2018 10:41 AM

HP Recommended

Thank you again. From what you are telling me, the scanner is locked to 2.4G band where the printer is flexable at either 2.4g or 5.0G bands operation. Is that correct?

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‎04-22-2018 10:47 AM

HP Recommended

Actually this is new, so I have no idea and can not test this at all.  But the 2.4G band is actually becoming less crowded as other devices are moving to the 5G band. 

 

Can you help me out here??  I have a few questions.

 

1.  Is the 2.4G and the 5G band separately configurable to use either one and/or both?

2.  If your router allows this ( it shouldn't), but if the 2.4G and the 5G band have the same SSID name, can you select which one to connect to?   And how would you know which one it connects to?

 

The 2.4G and the 5G bands must have separate SSID names.  This is the only way to  tell which one the device is connected to. 

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‎04-22-2018 11:01 AM

HP Recommended

2.4G - Channel 10 - IP 192.168.1.210 - SSID FIOS-M6L1L

5G - Channel 149 - IP 192.168.1.210 - SSID FIOS-M6L1L-5G

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‎04-22-2018 11:03 AM

HP Recommended

OK, answer 1 question.

 

Can you disable each of the band separately and not use it?

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‎04-22-2018 11:51 AM

HP Recommended

When I click on the WIFI symbol on the task bar, A list of all available closeby networks including my 2.4G & 5G networks. If I am using the 5G there is a "Disconnect" label on it. The 2.4G is listed there with no disconnect label on it. I would assume that only one network is active at a time. When FIOS upgraded my router to both bands, I added Rosewill wireless utility which when I am using 5G,  shows that it is connected & 2.4G is not conected.

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‎04-22-2018 11:56 AM

HP Recommended

OK, this disconnect is on the printer right and not the computer?  What you say sounds like the computer wireless information which would be normal.

 

Would like to know from the printer side.

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