• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎04-22-2018 08:28 AM

HP Recommended
Product: HP ENVY 5055
Operating System: Microsoft Windows 10 (64-bit)

I can only scan using 2.4G WIFI. If I attempt to use 5G Wifi, I get an error message stating "no driver installed. Since 5G is much faster, I use 5G in lieu of 2.4G. Any suggestions would be appreciated.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-22-2018 03:11 PM

HP Recommended

Finding out more info.  Looks like from the printer side you can select either one or both.   From you description it will select different SSID's.  

 

Thanks for now.

View solution in original post

Was this reply helpful? Yes No
12 REPLIES 12

‎04-22-2018 09:43 AM

HP Recommended

That is correct.  The printer is not supported on the 5G band, only the 2.4G band.  There will be no speed difference anyway since the printer works at a fixed rate.  Enable the 2.4G band with a different SSID name of your 5G band and print and scan away.

Was this reply helpful? Yes No

‎04-22-2018 10:06 AM

HP Recommended

Thank you for your input. I just got this printer and was able to print effortlessly with the 5G band and only be able to scan with 2.4G. I just find it strange that this happens.

Was this reply helpful? Yes No

‎04-22-2018 10:13 AM

HP Recommended

Ah... that is newer printer that does appear to support the 5G band now. 

 

From the sales literature...

 

Enjoy a reliable wireless connection with Dual Band Wi-Fi,1 broadcasting both 5 GHz and 2.4 GHz signals. If the 2.4 GHz signal is overcrowded, your printer automatically changes to the 5 GHz frequency so your printing is uninterrupted.

Was this reply helpful? Yes No

‎04-22-2018 10:41 AM

HP Recommended

Thank you again. From what you are telling me, the scanner is locked to 2.4G band where the printer is flexable at either 2.4g or 5.0G bands operation. Is that correct?

Was this reply helpful? Yes No

‎04-22-2018 10:47 AM

HP Recommended

Actually this is new, so I have no idea and can not test this at all.  But the 2.4G band is actually becoming less crowded as other devices are moving to the 5G band. 

 

Can you help me out here??  I have a few questions.

 

1.  Is the 2.4G and the 5G band separately configurable to use either one and/or both?

2.  If your router allows this ( it shouldn't), but if the 2.4G and the 5G band have the same SSID name, can you select which one to connect to?   And how would you know which one it connects to?

 

The 2.4G and the 5G bands must have separate SSID names.  This is the only way to  tell which one the device is connected to. 

Was this reply helpful? Yes No

‎04-22-2018 11:01 AM

HP Recommended

2.4G - Channel 10 - IP 192.168.1.210 - SSID FIOS-M6L1L

5G - Channel 149 - IP 192.168.1.210 - SSID FIOS-M6L1L-5G

Was this reply helpful? Yes No

‎04-22-2018 11:03 AM

HP Recommended

OK, answer 1 question.

 

Can you disable each of the band separately and not use it?

Was this reply helpful? Yes No

‎04-22-2018 11:51 AM

HP Recommended

When I click on the WIFI symbol on the task bar, A list of all available closeby networks including my 2.4G & 5G networks. If I am using the 5G there is a "Disconnect" label on it. The 2.4G is listed there with no disconnect label on it. I would assume that only one network is active at a time. When FIOS upgraded my router to both bands, I added Rosewill wireless utility which when I am using 5G,  shows that it is connected & 2.4G is not conected.

Was this reply helpful? Yes No

‎04-22-2018 11:56 AM

HP Recommended

OK, this disconnect is on the printer right and not the computer?  What you say sounds like the computer wireless information which would be normal.

 

Would like to know from the printer side.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.