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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎01-31-2020 12:55 PM

HP Recommended
Product: Hp Officejet pro 9010
Operating System: Microsoft Windows 10 (64-bit)

Scanning to email I have used SMTP server SMTP.gmail.com

port# 465

always use secure connection is unchecked 

the test gives error stating printer is unable to validate servers security certificate

3 people had the same question
9 REPLIES 9

‎01-31-2020 01:22 PM

HP Recommended

Hi.

Check the box to use a secure connection (SSL/TLS)

Uncheck the box to validate server certificate

 

Now click on Save and Test and check for any difference.



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‎01-31-2020 01:25 PM

HP Recommended

Now it says SMTP email server error. Server might be down or busy 

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‎01-31-2020 01:28 PM

HP Recommended

Use smtp.gmail.com as the server

use either 465 or 587 as the port

Check the box to use user credentials, be sure to type your full email address and Gmail password and test.

 

If the same error persists, select the Network tab and then click on IPv4 for the active network connection type (wired / wireless)

Set a manual DNS address as 8.8.8.8 as the Primary one and 8.8.4.4 as the Secondary.

 

Now return to Scan > Scan to Email and perform the test again.

 

Can you see any difference?

 



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‎01-31-2020 01:47 PM

HP Recommended

The issue is the same

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‎01-31-2020 02:07 PM

HP Recommended

Is your printer connected via a wireless or a wired network connection? a such likely occurs due to any connection problem.



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‎01-31-2020 02:08 PM

HP Recommended

It is connected wirelessly

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‎01-31-2020 02:10 PM

HP Recommended

Thanks for clarifying.

Swipe down the top icons bar on your printer screen, then tap the gear icon.

Click on Network Settings, then Wireless Settings and print a Wireless Test Report from that menu.

 

Can you see any warning indicated by the wireless test report?



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‎01-31-2020 02:22 PM

HP Recommended

Under current configuration it says warning: wen services require the printer to have a connection to a network with internet connectivity 

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‎02-01-2020 12:40 AM

HP Recommended

Thanks, this indicates any connection problem to the internet through your home network, to get a better understanding of any possible cause I did ask to run a Wireless Test Report, not a Web Access Test Report which is a different report.

 

Please run the test from the menu indicated in the previous post, be sure to select the "Wireless Test Report" option.

 



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