Change width & height when scan to save as jpg

[LindaForm]

When I scan a document to save as a jpg it is only showing it in width and height of 1 inch.  How do I change it to 8 1/2 X 11?

[Dragon-Fur]

@LindaForm 

Welcome to the HP English Community --

There are so many different printers in the world -

There are at least a few common scan applications and software -- and some methods not so common.

The little information you have provided might indicate anything from the printer misinterpreting the scan content, to a missed step or an incorrect setting, to an actual mistake on the part of the printer hardware.

The last one is the least likely but is a real thing.

If you have confidence on your setup, your settings, and your method,

Perhaps Consider / Try the simple version of the Printer Reset.

"Unplug and Reset" option:

• While printer is switched ON
• Unplug printer
• Wait for a minute (or a bit more)
• Plug in printer to standard wall outlet
• If printer does not start on its own, press / release the power button
• Wait for the printer to completely boot (start)

======================================

Yes, you can generally scan a document and save the content as an Image file.

No, scan content should not (would not) usually shrink down to an inch square.

ish_2275901-2074064-16

How to scan with an HP printer

and / or

HP Document - How to Scan

 HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

Example - HP Smart - Windows - Scan Option Sets

HP_Smart_Win_Scan_Document_Save_6

Example - HP Smart - Mobile - Scan - Document - Option Sets

HP_Smart_Mobile_Printer-Scan_Option_Sets_5

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References / Resources

HP Printer Home Page - References and Resources

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