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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

When I scan a document to save as a jpg it is only showing it in width and height of 1 inch.  How do I change it to 8 1/2 X 11?

1 REPLY 1
HP Recommended

@LindaForm 

 

Welcome to the HP English Community --

 

There are so many different printers in the world -

 

There are at least a few common scan applications and software -- and some methods not so common.

 

The little information you have provided might indicate anything from the printer misinterpreting the scan content, to a missed step or an incorrect setting, to an actual mistake on the part of the printer hardware.

 

The last one is the least likely but is a real thing.

If you have confidence on your setup, your settings, and your method,

Perhaps Consider / Try the simple version of the Printer Reset.

"Unplug and Reset" option:

  • While printer is switched ON
  • Unplug printer
  • Wait for a minute (or a bit more)
  • Plug in printer to standard wall outlet
  • If printer does not start on its own, press / release the power button
  • Wait for the printer to completely boot (start)

 

======================================

 

Yes, you can generally scan a document and save the content as an Image file.

 

No, scan content should not (would not) usually shrink down to an inch square.

 

ish_2275901-2074064-16

How to scan with an HP printer

 

and / or

HP Document - How to Scan

 HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

 

Example - HP Smart - Windows - Scan Option Sets

HP_Smart_Win_Scan_Document_Save_6HP_Smart_Win_Scan_Document_Save_6

 

Example - HP Smart - Mobile - Scan - Document - Option Sets

HP_Smart_Mobile_Printer-Scan_Option_Sets_5HP_Smart_Mobile_Printer-Scan_Option_Sets_5

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.