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- HP Community
- Printers
- Scanning, Faxing, and Copying
- Change width & height when scan to save as jpg

Create an account on the HP Community to personalize your profile and ask a question
07-07-2024 04:27 PM
Welcome to the HP English Community --
There are so many different printers in the world -
There are at least a few common scan applications and software -- and some methods not so common.
The little information you have provided might indicate anything from the printer misinterpreting the scan content, to a missed step or an incorrect setting, to an actual mistake on the part of the printer hardware.
The last one is the least likely but is a real thing.
If you have confidence on your setup, your settings, and your method,
Perhaps Consider / Try the simple version of the Printer Reset.
"Unplug and Reset" option:
- While printer is switched ON
- Unplug printer
- Wait for a minute (or a bit more)
- Plug in printer to standard wall outlet
- If printer does not start on its own, press / release the power button
- Wait for the printer to completely boot (start)
======================================
Yes, you can generally scan a document and save the content as an Image file.
No, scan content should not (would not) usually shrink down to an inch square.
How to scan with an HP printer |
and / or
HP Document - How to Scan
HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support
Example - HP Smart - Windows - Scan Option Sets
HP_Smart_Win_Scan_Document_Save_6
Example - HP Smart - Mobile - Scan - Document - Option Sets
HP_Smart_Mobile_Printer-Scan_Option_Sets_5
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References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
OR
Select a saved product from HP Account Dashboard
Thank you for participating in the HP Community --
People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click my Post "Accept as Solution"