Clean under scanner glass

[ODanaO]

I want to remove scanner glass to clean underneath. How do I do this?

[A_Gayathri · Accepted solution]

Hi @ODanaO,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are trying to clean under the scanner glass of an HP ENVY Inspire 7955e All-In-One Printer, which requires removing the glass panel, which can be a delicate process. Here are the steps to safely remove and clean under the scanner glass:

Tools Needed

• A clean, lint-free cloth or microfiber cloth
• Glass cleaner (ammonia-free)
• Small Phillips screwdriver
• Flat-head screwdriver or a plastic opening tool

Steps to Remove the Scanner Glass

Power Off and Unplug the Printer:

• Turn off the printer and unplug it from the power source to ensure safety.

Open the Scanner Lid:

• Lift the scanner lid to its fully open position.

Locate and Remove Screws:

• Look for screws that hold the scanner glass in place. These are typically found around the edges of the scanner bed.
• Use the Phillips screwdriver to remove these screws carefully. Keep them in a safe place.

Detach the Scanner Glass Frame:

• Once the screws are removed, the glass is usually held in place by clips or a frame.
• Use a flat-head screwdriver or a plastic opening tool to gently pry the frame away from the glass. Be careful not to apply too much force to avoid cracking the glass.

Lift the Glass:

• Carefully lift the scanner glass. It might be helpful to have someone assist you in holding the printer steady.
• If the glass is still held by any adhesive strips or clips, gently detach these without breaking the glass.

Cleaning the Glass

Clean the Scanner Glass:

• Spray the glass cleaner onto a clean, lint-free cloth. Do not spray directly onto the glass to avoid liquid seeping into the scanner mechanism.
• Wipe the underside of the glass thoroughly to remove any dust, smudges, or debris.

Clean the Inside Surface:

• If needed, clean the inside surface of the scanner where the glass sits.

Reassembling the Scanner

Reposition the Scanner Glass:

• Carefully place the scanner glass back into its original position. Ensure it sits flat and correctly aligned.

Reattach the Frame and Screws:

• Reattach any clips or frames that were removed.
• Replace and tighten the screws that hold the glass in place.

Close the Scanner Lid:

• Lower the scanner lid back to its normal position.

Power On the Printer:

• Plug the printer back in and turn it on.
• Perform a test scan to ensure everything is functioning correctly.

Precautions

• Avoid Using Excessive Force: Be gentle when removing and handling the glass to prevent damage.
• Use Proper Cleaning Agents: Only use ammonia-free glass cleaners and lint-free cloths to prevent streaks and damage to the glass.
• Work in a Dust-Free Environment: To avoid introducing more dust while cleaning, work in a clean, dust-free area.

Refer to this document:  HP ENVY Inspire 7955e All-in-One Printer User manual

HP All-in-Ones - How to Clean the Scanner Glass 

I hope this helps. 

Take care and have a good day.

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