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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-27-2016 05:04 PM

HP Recommended
Product: Officejet 7410xi
Operating System: Microsoft Windows 10 (64-bit)

The computer can't find the USB connected printer (Officejet 7410xi) after upgraded the system to Window 10.

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-27-2016 09:53 PM

HP Recommended

Hi,

Download and install the following software:

http://ftp.hp.com/pub/softlib/software13/COL30951/mp-110165-3/AIO_CDB_Net_Full_Win_WW_140_408-5.exe

 

During the UELA step clck the software selection link (the 4th one) and uncheck Bing Bar due to incompatibility issues with MS Edge, then continue te installation

 

Please let me know the results,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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3 REPLIES 3

‎01-27-2016 09:53 PM

HP Recommended

Hi,

Download and install the following software:

http://ftp.hp.com/pub/softlib/software13/COL30951/mp-110165-3/AIO_CDB_Net_Full_Win_WW_140_408-5.exe

 

During the UELA step clck the software selection link (the 4th one) and uncheck Bing Bar due to incompatibility issues with MS Edge, then continue te installation

 

Please let me know the results,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎02-01-2016 03:32 PM

HP Recommended

It works.  Thank you so much.  The only issue is I cannot uncheck Bing Bar.  Do you think it will be a problem later.  If yes, how can I uncheck it?

 

Thank you again!

Winnie

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‎05-02-2016 04:29 PM

HP Recommended

Hi,

 

I have done this more times than I can count.  I never see an option for license check or to deselect "Bing".  I do always get an error message telling me that Bing will not run on my computer.  Following that, the install completes, ostensibly, but I am unable to view the printer or scan.  When I look under devices and printers I do see HP7410xi, but when I look under "My Computer" I see a printer icon with "(E:)" next to it and reported as a USB drive instead of a printer.   I can print, but, as I mentioned in my initial post,  when I try to scan, I see the message, "If you want to scan, connect a scanner", or something to that effect.

 

Ferg

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