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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎04-20-2013 11:51 AM

HP Recommended

My computer suddenly (after several years) is not recognizing my scanner even though I have reinstalled it several times.  The Solutions Center is also not recognizing it or my new printer

8 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-23-2013 07:10 AM

HP Recommended

 

Great, if you have any more questions let me know! 

View solution in original post

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7 REPLIES 7

‎04-22-2013 02:39 PM

HP Recommended

Hello, 

 

I see that you're having an issue with solution center. 

 

Now, before we start troubleshooting, what printer do you have? 

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‎04-22-2013 05:53 PM

HP Recommended

Actually I got it figured out myself.  I deleted the scanner and all the software and reinstalled it.  Also, for some reason if I have my mail program open it will not allow for software to be installed.  I thought it had to do with the problem I was having with memory.  I had purchased memory through HP (actually through a vendor) to upgrade and had multiple problems.  My computer kept getting blue screen errors and locking up.  Finally the company that I got the memory from suggested putting 1 in at a time and watching how the computer behaves and seeing if one of the pieces is bad.  So far that has been working.  I have 2 more to try.

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‎04-23-2013 07:10 AM

HP Recommended

 

Great, if you have any more questions let me know! 

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‎08-15-2013 07:03 AM

HP Recommended

I am working on an important project.  My scanner is not recognizing my computer.  I have pictures to scan into a document for a class reunion.

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‎08-15-2013 07:50 AM

HP Recommended

Hey sprung,

 

I see you are having an issue with getting your scanner to function with your computer.  What is the model of scanner/All-in-One you are using?

 

What is the operating system of the computer you are attempting to scan to?

 

How do you have the scanner connected to the computer? (USB, etc)

 

Do you have the software installed on this computer for your scanner?

 

Has it functioned in the past?

 

http://h30434.www3.hp.com/t5/Other-Printing-Questions/Want-Good-Answers-Ask-Good-Questions/td-p/2094

 

Jason

-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

I am not an HP employee.
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‎06-05-2016 11:03 AM

HP Recommended

On control panel my printer/scanner is listed as a printer, scanner. All devices are connected to home network. When try to use scan function either from computer or scanner, neither recognizes the other. No problem with printing function.

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‎06-05-2016 11:05 AM

HP Recommended

printer/scanner is HP Photosmart 5514

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