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- HP Community
- Printers
- Scanning, Faxing, and Copying
- Customizing a scan size

Create an account on the HP Community to personalize your profile and ask a question
05-28-2022 03:50 PM
Hello! I bought a new HP computer with Windows 11 and I am trying to customize a scan size using HP Smart. With my previous HP computer, I used the "Scan" feature with HP Printer Assistant and I was able to customize any size [as long as it was 8.5" x 11" or smaller]. With HP Smart, it only seems to provide 4 Scan Areas, i.e., Letter (8.5 x 11 in), A4 (210 x297 mm), 4 x 6 in (10 x 15 cm), and 5 x 7 in (13 x 18 cm)]. Any help is greatly appreciated.
Solved! Go to Solution.
Accepted Solutions
05-28-2022 04:28 PM
Welcome to the HP User Community.
If you have not done so,
Install the Full Feature Software / Full Driver printer software.
Instructions provided later in this message.
==============================================================
HP Smart Application
HP Smart supports options to Crop / Size content after scan and before Print / Save / Share.
HP Smart > Scan > (Optionally Import Photo) > Edit > Crop
Custom
Letter
Square
A4
5:7
4:6
3.5:5
Examples
HP Smart > Scan > Select Preset Photo > Optional Edit
HP_Smart_W10_Scan_Edit_Select_8
Example - HP Smart - Scan - Preset Photo - Optional Import - Edit
HP_Smart_W10_Scan_Edit_Image_Set_9
Full Feature Software / Full Driver Printer Software
Download and Save
HP Easy Start Printer Setup Software
Basic Instructions - Install the Full Feature Software / Full Driver printer software
Preparation
- If using VPN, shut it off to install software. NOTE >> If you don’t know what this is, you are not using a VPN – ignore this part.
- Not working? If the printer software is still / already installed, Uninstall the printer software from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers
Check: After the printer software is uninstalled, check that the printer is not still lurking in Devices and Printers. If found, Right-Click on the printer and "Remove" > Restart the computer and sign in.
- Reminder: If using USB cable between printer and computer, disconnect the cable before installing software. Later... Connect the cable when instructed (near the end of the installation procedure).
Installation
- Download and Save the Full Feature Software installation package or the Easy Start Software
- Open File Explorer
- Navigate to the folder in which you saved the installation file (likely Downloads)
- Right-Click on the installation package and “Run as Administrator”
- If using Easy Start > When asked, opt for "Full Driver" (exact wording might vary).
- If using Easy Start > Skip any extra software / offers you do not want (wording varies).
- After the software is installed, Restart the computer and log in
NOTES
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Preparation > Check / enable the printer as the “Default Printer”
Settings > Devices > Printers and scanners
UNCHECK (clear box) Let Windows manage my default printer
Select (Left-Click) your printer from the list of printers > Manage > Set as Default
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Example - HP Scan - Main Menu
9025_HP_Scan_Menu_PDF_8
HP_Scan_Crop_2
HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
Open
HP OfficeJet Pro 8710 All-in-One Printer series
Thank you for participating in the HP Community.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Helpful = Yes to say Thank You
Question / Concern Answered, Click "Accept as Solution"
05-28-2022 04:28 PM
Welcome to the HP User Community.
If you have not done so,
Install the Full Feature Software / Full Driver printer software.
Instructions provided later in this message.
==============================================================
HP Smart Application
HP Smart supports options to Crop / Size content after scan and before Print / Save / Share.
HP Smart > Scan > (Optionally Import Photo) > Edit > Crop
Custom
Letter
Square
A4
5:7
4:6
3.5:5
Examples
HP Smart > Scan > Select Preset Photo > Optional Edit
HP_Smart_W10_Scan_Edit_Select_8
Example - HP Smart - Scan - Preset Photo - Optional Import - Edit
HP_Smart_W10_Scan_Edit_Image_Set_9
Full Feature Software / Full Driver Printer Software
Download and Save
HP Easy Start Printer Setup Software
Basic Instructions - Install the Full Feature Software / Full Driver printer software
Preparation
- If using VPN, shut it off to install software. NOTE >> If you don’t know what this is, you are not using a VPN – ignore this part.
- Not working? If the printer software is still / already installed, Uninstall the printer software from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers
Check: After the printer software is uninstalled, check that the printer is not still lurking in Devices and Printers. If found, Right-Click on the printer and "Remove" > Restart the computer and sign in.
- Reminder: If using USB cable between printer and computer, disconnect the cable before installing software. Later... Connect the cable when instructed (near the end of the installation procedure).
Installation
- Download and Save the Full Feature Software installation package or the Easy Start Software
- Open File Explorer
- Navigate to the folder in which you saved the installation file (likely Downloads)
- Right-Click on the installation package and “Run as Administrator”
- If using Easy Start > When asked, opt for "Full Driver" (exact wording might vary).
- If using Easy Start > Skip any extra software / offers you do not want (wording varies).
- After the software is installed, Restart the computer and log in
NOTES
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Preparation > Check / enable the printer as the “Default Printer”
Settings > Devices > Printers and scanners
UNCHECK (clear box) Let Windows manage my default printer
Select (Left-Click) your printer from the list of printers > Manage > Set as Default
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Example - HP Scan - Main Menu
9025_HP_Scan_Menu_PDF_8
HP_Scan_Crop_2
HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
Open
HP OfficeJet Pro 8710 All-in-One Printer series
Thank you for participating in the HP Community.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Helpful = Yes to say Thank You
Question / Concern Answered, Click "Accept as Solution"
05-28-2022 06:09 PM
Excellent.
You are welcome!
Happy scanning.
Thank you for participating in the HP Community.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Helpful = Yes to say Thank You
Question / Concern Answered, Click "Accept as Solution"