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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎06-03-2017 12:36 PM

HP Recommended
Product: HP Envy 4500
Operating System: Microsoft Windows 10 (64-bit)

I've been trying to scan in something I drew today, and the scanner isn't able to pick up on the lighter shades of pencil because the scanning ligth is so bright it washes the image out. Is there a way to lower the intensity of the light? The "brightness" slider is not the same thing, that just digitally increases or decreases the brightness of the actual scanned image, which doesn't change the lighter shades of grey from being being washed out.

2 people had the same question
1 REPLY 1

‎06-03-2017 01:40 PM

HP Recommended

@Thall13

 

Try using Copy.

 

Adjust setting "Lighter / Darker" slider over to the right (Darker).

 

If you cannot find the setting on the printer AND if the printer is on your network, you can (temporarily) adjust the default setting for Copy to "darker".

 

Open a "new tab" in your favorite Browser >

Enter the printer's IP address in the URL / Address bar >

tab Settings > Copy Settings > Default Settings >

Adjust as desired > Apply

 

If you can get a decent Copy of the image, try scanning that image.

 

Click Thumbs Up to say Thank You!

Answered? Click my post "Accept as Solution" to help others find it.

 

 

 

Dragon-Fur

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