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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎08-12-2021 10:39 AM

HP Recommended
Product: HP OfficeJet Pro 7720

Hello, 

 

On the Scan to email function I used to send documents to an email address but I don't have access to this email address anymore as its changed and I would like to remove the email address from the machine but when attempting I cannot remember the pin.

 

Can someone tell me how to do this please? 

Category:
1 person had the same question
1 REPLY 1

‎08-20-2021 01:43 AM

HP Recommended

@Rob280

 

Welcome to the HP Support Community.

 

I'd be happy to assist you with deleting the old email address. 

 

Let's restore the printer settings:

 

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ). 2. Touch Printer Maintenance . 3. Touch Restore. 4. Touch Restore Factory Defaults. A message appears stating that the factory defaults will be restored. 5. Touch Continue.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 


I am an HP Employee

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