Delete Previous Scan To Email Address Without PIN HP Office Pro 8035

[Bamatami]

I am the second owner of an HP Office Jet Pro 8035e. It's driving me crazy that the previous user's scan to email address is in my list and there is nothing I can do about it without a PIN! If I try to delete the user or remove them from the list, it asks for a PIN #. If I choose Forgot PIN, it will send the information to that email address, which I can't access! I have searched everywhere and the solution of removing web services and then setting up the scan to email options does not work!! I've even sent an email to that person explaining that I now own that printer and asking if I could please have their PIN to remove their email address! I get no response, they obviously think I'm crazy or a scammer!! If anyone has a real solution, I would love it! I'm so Type A that it drives me nuts to keep seeing their email address when I want to scan to an email! Thanks!

[Betty0610]

@Bamatami

Welcome to the HP Support Community.

I'd love to help.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[Bamatami]

This didn't work.

Tami

[Bamatami]

I thought that this had worked at first, but it did not. Her email is still in the printer after doing a semi-full reset.

Tami

[Betty0610]

I recommend you to contact the HP Support Team regarding this as they can remotely access your Computer and help you with this.

Link: https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!