DeskJet 3630: SCANNER does not work with Windows 11

[Mikust]

I have tried with 2 PCs on Windows 10: Scanning with DeskJet 3630 works fine!
But with Windows 11 it does not work. I also tried it with 2 different PCs. in HP Smart I can print, but when I try to scan, I get an error. And in the Windows device settings - driver details it says the scanner cannot be connected, although it is connected via USB.

As I said: with Windows 10 when I do the same thing it all works fine, but with Windows 11 it does not work.
I need my scanner!
Please solve this issue, Thanks!

[Jay_G24]

Hi @Mikust,

 Welcome to the HP Support Community. 

I'd like to help!

I understand you are unable to scan

Try the below suggestions-

1)Uninstall HP Smart 

2)Install all the available Windows updates

If it is been a while since you updated your Windows, that is the main reason why Windows says your HP printer driver is unavailable. Here are the steps how to do a Windows Update to install all accessible operating system updates.

If you are accessing Windows 10, then these steps are for you.

1. Hit the Start menu and write an update. After that, click on the “Check for updates” option.
2. Tap on the “Check for updates” option.
3. After clicking on that option, Windows will install the updates automatically.
4. When Windows completes all its updates, start your computer again and attempt to print a file to check if your printer works.

3) try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

4)Reinstall HP smart

If the error persists, install the HP Easy Start (under the Software and Utility tab )and use HP Scan to scan a document 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Mikust]

This did NOT solve my problems.

1) I uninstalled HP Smart
2) I installed all Windows 11 updates.
3) Updating the firmware failed. A messagebox told me that I should now switch off the Scanner+Printer (all in one), switch it on again and try again to update the firmware. But it failed again.
4) I re-installed HP Smart. The problem was still present.
5) I installed HP Easy Start. I cannot find "HP Scan". Scanning in "HP Smart" still does not work.

Is there anybody who can scan with Windows 11 and DeskJet 3630?
I think it does not work at all for Windows 11 as I have the problem on all PCs with Windows 11, but it works fine on all PCs with Windows 10.

[Jay_G24]

• Are you able to print?
• Was the HP printer assistant installed on your computer?
• What is the exact error you receive?

Let me know!

[Mikust]

• Are you able to print?
  -> Yes
• Was the HP printer assistant installed on your computer?
  -> it is installed. But it was hard to find for me (Windows Settings -> Devices and Printers -> double click on my printer).
  With HP printer assistant I can scan - I just found out. 
• What is the exact error you receive?
  After scanning with HP printer assistant and playing around there a bit (I can't remember exactly) It now also works to scan with HP Smart again.
  So the problem is solved now. A hint how to find and how to use the HP printer assistant would have been great.
  Thanks and best regards
  MK

[Jay_G24]

Here is a document to help you use Printer assistant better -https://support.hp.com/in-en/document/c04995079

Hope this helps!

Keep me posted!