DeskJet 3752 will not scan

[Scott_Jones7]

My scanner will not work.  It prints fine.  I have used scan doctor and no help.  I have tried reloading drivers and that is not working.  What next?

[sandytechy20]

@Scott_Jones7

Welcome to the HP support community.

Did you make a copy and check if that works fine?

Are you getting any error messages while scanning?

Which operating system is installed on the computer to which this printer is connected?

Reply with the requested information for more assistance.

Cheers.

[Graham72]

Apparently it appears HP have removed the solution centre. The solution centre is no longer available and there is no alternative replacement as far as I know. The scanner cannot work without the solution centre so it appears my printer is now obsolete. My printer is a Deskjet 4500 series. It prints ok but nothing comes up on my laptop screen when I select scan. The scan doctor just says I need the solution centre and gives a link to download it, but it is not there. What a waste of time.

[sandytechy20]

@Graham72

Welcome to the HP support community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.