• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎10-27-2021 04:25 PM

HP Recommended
Product: DeskJet 3752

My scanner will not work.  It prints fine.  I have used scan doctor and no help.  I have tried reloading drivers and that is not working.  What next?

 

Tags (1)
Category:
3 people had the same question
3 REPLIES 3

‎11-19-2021 08:08 AM

HP Recommended

@Scott_Jones7

 

Welcome to the HP support community.

 

Did you make a copy and check if that works fine?

Are you getting any error messages while scanning?

Which operating system is installed on the computer to which this printer is connected?

 

Reply with the requested information for more assistance.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎11-19-2021 08:55 AM

HP Recommended

Apparently it appears HP have removed the solution centre. The solution centre is no longer available and there is no alternative replacement as far as I know. The scanner cannot work without the solution centre so it appears my printer is now obsolete. My printer is a Deskjet 4500 series. It prints ok but nothing comes up on my laptop screen when I select scan. The scan doctor just says I need the solution centre and gives a link to download it, but it is not there. What a waste of time.

Was this reply helpful? Yes No

‎11-19-2021 01:09 PM

HP Recommended

@Graham72

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.