Deskjet 2130 has stopped scanning through HP Smart

[CDG4]

My HP DeskJet 2131 All-in-One Printer has recently lost the ability to scan documents. When I try to use HP Smart to scan, the message reads, "HP Smart cannot scan from this printer. Either this printer does not have a scanner or HP Smart cannot use the scanner in this printer". I have tried reinstalling the drivers. During reinstallation I was asked to plug in the USB cable, I did so but the printer was not detected. I can still print just fine, only scanning is not working. Any ideas?

[Betty0610 · Accepted solution]

@CDG4

Welcome to the HP Support Community.

Uninstall and reinstall the HP Smart App and try again. If the issue persists, let's run the HP Print and Scan Doctor:

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

If the issue persists, let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[CDG4]

Thanks Betty0610

The HP Print and Scan doctor seems to have fixed the problem 🙂

[Betty0610]

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Have a nice day!:)