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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-25-2021 01:07 PM

HP Recommended
Product: Deskjet 2632
Operating System: Microsoft Windows 10 (64-bit)

I have a newish DEskjet 2632, using HP Smart to operate it on my Windows 10 laptop. It's decided to only scan in black and white, despite being set to "color". Test pages print nicely in colour (with a u), so nothing wrong with the cartridges. Tried resetting after powering down etc. Driving me nuts.

 

Category:
3 REPLIES 3

‎02-28-2021 12:53 PM

HP Recommended

@RichardR1616

 

Welcome to the HP support community.

 

Did you make a copy and check if that copies fine?

If not, make a copy and check if it comes out.

 

Reply with the requested information for more assistance.

Cheers.

Sandytechy20
I am an HP Employee

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‎02-28-2021 02:04 PM

HP Recommended

No, it only copies in b and w. But a test page comes out with the colour cartridges all working.

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‎03-02-2021 12:37 PM

HP Recommended

@RichardR1616

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer

Update the printer firmware

Here are the steps:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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