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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎11-26-2018 05:20 PM

HP Recommended
Product: MacBook Pro
Operating System: macOS 10.14 Mojave

Brand new 3755 Printer/Scanner won't scan a document.  It either says the feeder is empty or it scans a tiny portion of the document and then stops and says it's done.  When I place the document the blue light of the guide is on indicating that it knows something is there.  It even grabs it a little.  But when I press scan from either my MacBook Pro or my iPhone it says feeder is empty (or scans a small portion).  How can I fix this?  Thank you!

5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-27-2018 03:52 PM

HP Recommended

@LanaG1

 

Welcome to HP Forums. This is a great place to get support, find answers and tips.

 

I have gone through your Post and would like to help

 

Are you able to make Photocopies?

 

Let's start with a printer reset

 

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.


The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed

 

Then update the Firmware from this Link: https://support.hp.com/us-en/drivers/selfservice/hp-deskjet-3700-all-in-one-printer-series/8954253/m...

 

Try scanning and keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎11-27-2018 03:52 PM

HP Recommended

@LanaG1

 

Welcome to HP Forums. This is a great place to get support, find answers and tips.

 

I have gone through your Post and would like to help

 

Are you able to make Photocopies?

 

Let's start with a printer reset

 

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.


The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed

 

Then update the Firmware from this Link: https://support.hp.com/us-en/drivers/selfservice/hp-deskjet-3700-all-in-one-printer-series/8954253/m...

 

Try scanning and keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No

‎11-27-2018 05:13 PM

HP Recommended

Thank you so much for your help with this!  Simply unplugging and plugging back in has fixed the problem.  I wouldn't have thought it would be that easy but glad that it was.  Thank you!

Was this reply helpful? Yes No

‎11-27-2018 06:00 PM

HP Recommended

@LanaG1

 

I'm glad you got this issue sorted out

 

Do visit our HP Forums and drop us a message anytime you need help

 

Thank you 😊

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
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