Digital Fax option disabled on win10 DeskJet 5275

[MordyW · Accepted solution]

Dear Shlomi & Dragon-Fur,

Thank you for your help.  I finally solved the problem.  The "breakthrough hint" was Shlomi's statement that "Such functionality is only available from the HP Drivers and Software for your printer, not from the HP Smart app as an example."  I was assuming that "HP Smart" app and the "Embedded Web Service" were the only options available to me - and these were the only options presented with the documentation and HP's online FAQ support.  Neither of them had the ability to "turn on" the digital fax features.

However, once I realized that there might be other unique drivers and HP SW available that were NOT automatically installed, I did a search on the links you sent, and downloaded the "HP DeskJet Ink Advantage 5200 All-in-One Printer series Full Feature Software and Drivers" package as you suggested (thanks Dragon-Fur for the link; there was no need to uninstall any previous drivers either).  Only this software offered me the option of turning on the digital fax feature set, and it is now enabled. 

Lessons learned and feedback for HP:

1.  This set of unique drivers and software should be highlighted more clearly in the documentation and user-manuals, specifically regarding digital fax.  I don't remember seeing anything that would have pointed me to this solution, except Shlomi's comment.

2.  A link / caveat or some other explanation about "additional features available" should be made in the HP Smart app & EWS module that would point to the appropriate drivers based on the printer being used.

Thanks so much!

Mordechai

[ShlomiL]

You are much welcome Mordechai, glad to see the problem is now resolved following mine and @Dragon-Fur's suggestions altogether.

Keep safe,

Shlomi