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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Officejet 6500 Wireless e705n
Microsoft Windows 10 (64-bit)

Is there a way to disable the print function so that I can just use the scanner?

 

Issue: Today, the print carriage started acting up. I here gears turning with a little grinding sound, and so the carriage stays stuck in the dock on the right side, which produces a paper jam error message. However, all I need to use is the scanner, but I can't get past the error message. Any ideas?

 

Thanks!

1 REPLY 1
HP Recommended

Hi @Crossfire

Welcome to the HP Support Community. I understand you are not able to scan due to an error on the printer. I'd be happy to assist you.

 

Kindly perform the steps mentioned in this document to resolve this issue.

 

If the issue persists, unfortunately, you will not be able to use the printer either to print or scan.

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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