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- HP Community
- Printers
- Scanning, Faxing, and Copying
- Document feeder on 7740 not working with scanning

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08-08-2019 06:11 AM
The document feeder does not work when scanning. It works fine for printing.
Solved! Go to Solution.
Accepted Solutions
08-11-2019 10:01 AM
@WCAJ, Welcome to the HP Support Community!
Have you tried making a standalone copies of multiple documents and check if the feeder works fine?
Which application do you use to scan?
Make sure the right source is selected on the scanning application before scanning.
In HP Easy Scan:
In Apple Image capture > Scan mode
Refer to this document to know how to scan from a MAC.
If the issue is not resolved, perform steps mentioned in this document and try again.
Let me know how this goes.
If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
KUMAR0307
I am an HP Employee
08-11-2019 10:01 AM
@WCAJ, Welcome to the HP Support Community!
Have you tried making a standalone copies of multiple documents and check if the feeder works fine?
Which application do you use to scan?
Make sure the right source is selected on the scanning application before scanning.
In HP Easy Scan:
In Apple Image capture > Scan mode
Refer to this document to know how to scan from a MAC.
If the issue is not resolved, perform steps mentioned in this document and try again.
Let me know how this goes.
If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
KUMAR0307
I am an HP Employee