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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎10-28-2020 04:52 PM

HP Recommended
Product: HP 6950
Operating System: Microsoft Windows 10 (64-bit)

Regardless of how many pages I try to scan 1,2, or more. it thinks that there are 3 pages and then gets 'jammed' at that point.

 

Everything is cleared and cleaned. Please advise

Category:
3 REPLIES 3

‎11-01-2020 01:40 AM

HP Recommended

@thisisrubbish

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/us-en/product/hp-officejet-6950-all-in-one-printer-series/9666193/model/96661...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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‎11-02-2020 08:05 AM

HP Recommended

Nope, doesn't work. 

 

Basically it thinks that the 1st page never finishes. Seems very much like a software issue.

 

Anyway of winding back the firmware?

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‎11-26-2020 01:02 PM

HP Recommended

The scans from the scanner glass are ok? You can try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

Was this reply helpful? Yes No
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