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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
thisisrubbish
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Message 1 of 4
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Document feeder thinks it's jammed every 3rd page it scans

HP Recommended
HP 6950
Microsoft Windows 10 (64-bit)

Regardless of how many pages I try to scan 1,2, or more. it thinks that there are 3 pages and then gets 'jammed' at that point.

 

Everything is cleared and cleaned. Please advise

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Betty0610
HP Support Agent
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@thisisrubbish

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/us-en/product/hp-officejet-6950-all-in-one-printer-series/9666193/model/96661...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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thisisrubbish
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Nope, doesn't work. 

 

Basically it thinks that the 1st page never finishes. Seems very much like a software issue.

 

Anyway of winding back the firmware?

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Betty0610
HP Support Agent
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The scans from the scanner glass are ok? You can try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

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