Document feeder

[50Sam19]

Document feeder on the 9010e series not working, what is the issue?

[BeemerBiker]

1 - hardware

You may need to clean the rollers

https://support.hp.com/us-en/document/c00994976


This video show a different OEM printer but is useful anyway

https://www.youtube.com/watch?v=eJBmi1_JXlQ

If your printer has had a lot of use possibly the rollers have hardened and you need a roller kit

https://www.google.com/search?q=hp+roller+kit

2 - Driver needs update and possibly HP Smart or HP Scan

Full feature software April 2024

After installing the full feature driver package, click the windows key and select all apps and find HP.

Look for HP Scan.

If HP scan is not present then use HP Smart.
get HP Smart from the microsoft store if needed or if you want the newest version. You will have to sign into HP Smart using your HP account. The latest version as of Jun, 2024 is 154.2.1072.0 (USA English). If you do not have this version then go to the Microsoft store, find HP Smart, and click "update". If the button "update" is missing then you need to run "wsreset" from the Windows search bar.

To put HP Smart (or HP Scan) on the desktop:

For Windows 10, click Start. For Windows 11, click Start and click All apps This will show (see above) a list of all apps you have installed in Windows. Find the target app from the list, drag and pull the app from the Start menu to the desktop. This will create a desktop shortcut for the app installed from Microsoft Store.

Let me know if you need more help